Police dispatchers honored in city proclamation

Cary Ashby • Updated Apr 18, 2019 at 3:53 PM

The six full-time Norwalk police dispatchers were honored with a city proclamation during the council meeting Tuesday.

Mayor Rob Duncan presented the proclamation to Madison Shullick, the newest dispatcher. Sgt. Michael Biller, whose job responsibilities include overseeing the dispatch center, and Chief Mike Conney also attended the meeting.

“I just want to say thank you,” Duncan said, noting how dispatchers remain calm during times of crisis. 

April 14 through 20 is National Public Safety Telecommunications Week. 

Local dispatchers were honored in the proclamation as being the “first and most critical contact our citizens have with emergency services … and are the single, vital link to our police officers and firefighters by monitoring their activities by radio” and providing them information to ensure their safety.

“When an emergency occurs, the prompt response of police officers, firefighters and paramedics is critical to the protection of life and preservation of property,” according to the proclamation. “The safety of our police officers and firefighters is dependent on the quality and accuracy of the information obtained from citizens who telephone the Norwalk emergency communications center.”

Duncan, in reading the proclamation, said dispatchers “have contributed substantially to the apprehension of criminals, suppression of fires and treatment of patients” while also exhibiting compassion, understanding and professionalism as they perform their duties.

Conney, after the meeting, said dispatchers at times “are taken for granted, but they shouldn’t be because they are absolutely vital to the success of our mission here.”

“Their job is very important and in some ways, more difficult than our officers’, and I’m proud of the job they do for our citizens,” the chief added.

Also on Tuesday, Conney provided council members with a brief update about the process on hiring a 25th officer.

The chief said he received the background investigation material for the 10 applicants, which he will need to review and then make a make a recommendation to civil service for certification. Interviews will follow that process.

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